Refunds & Returns

At Lice Sisters, we prioritize safety and hygiene. Because our products are health and personal care items, we do not accept returns for change of mind, including unopened or unused products.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We offer refunds or replacements when an item arrives damaged or defective, or when you receive an incorrect item.

Requests must be submitted within 7 days of delivery and include photos of the product and packaging.

If a return is required, Lice Sisters will provide return instructions and may cover the applicable return shipping cost.

Refunds & Replacements

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to be processed.

When a replacement is approved for a damaged, defective or incorrect item, it will be shipped at no additional cost.
We do not offer exchanges.

Satisfaction Guarantee

Lice Sisters Treatment Kits are covered by a separate 30-day satisfaction guarantee. If you used a Treatment Kit as directed and did not see results, contact us within 30 days of purchase. We will review your case and determine an appropriate resolution, which may include a refund or replacement.

The satisfaction guarantee does not require an opened or used product to be returned.

Non-Returnable Items

We do not accept standard returns for health and personal care products, including opened or used products.

Gift cards and downloadable products are also non-returnable.

This does not affect refunds or replacements for products that arrive damaged, defective or incorrect, or eligible claims under the Treatment Kit satisfaction guarantee.

Sale Items

Sale or promotional pricing does not affect our damaged, defective or incorrect item policy. Eligible issues will be handled according to the terms above.

How to Request a Refund or Replacement

Email info@licesisters.com with:

Order number
Description of the issue
Photos of the product and packaging

We will respond within 1-3 business days with next steps.

Need Help?

Email info@licesisters.com or call (248) 229-5424

K & S

1 year ago

Amazing experience! Get checked, get informed, ease your mind! Great with kids!

Jessica B.

I had an excellent experience with Elyse from the Lice Sisters. She was quick to respond and get us in for an appt and potential treatment. She took her time and educated us regarding lice prevention. Recommend the Lice Sisters!

Erin B.

I can’t say enough wonderful things about Elyse! She is knowledgeable, helpful, and very good at quickly treating the issue at hand. Her kindness kept me and my kids calm through the entire process. I hope I don’t need these services again in the future, but if I do I wouldn’t hesitate to reach out and I am definitely telling all of the other moms to call if they need help too!

Jackie Y.

2 years ago

Lice Sisters were a life saver! 10/10 recommend them!

Abby H.

Lice Sisters is professional and excellent at what they do. Elyse calmed my family’s concern and took the time via text and in our visits to answer questions and reassure us. I was very pleased with her thorough work and honesty. I would recommend to anyone to see her asap and she will help you walk through this awful issue!

Jeff R.

Elyse was absolutely wonderful! She was amazing with my daughter and treated the lice and made it go away. Looked at my mom’s hair as well. Very thorough and took the time to look at every strand of hair and made sure it was perfect! Thank you so much.

Guadalupe A.

This is the only lice salon that helped me I highly recommended ‼️

Ashley C.

Even from afar Elyce came through for our family and set us up with her incredible sister who mitigated the issue within hours and saved us a ton of havoc!!! Thanks again super duper lice sisters ❤️❤️❤️

Andrea C.

3 years ago

Elyse saved us! She did a great job removing everything and was so great with my kids! She’s a wealth of knowledge and answered all of our questions. Highly recommend!

Emily P.

Elyse was phenomenal! We noticed that my daughters were itchy while out of town for the weekend. Elyse rearranged her schedule so she could get us in straight from the airport. She was kind and gentle with my girls and extremely professional and efficient. I feel confident that we left lice free. I feel so much better after our visit with Lice Sisters!!!!

Daniel D.

The Lice Sisters can only be described by one term.. Life Savers. After misdiagnosis from dermatologists, school staff, and pediatricians, we found the lice sisters who identified that our daughter had, in fact, contracted lice (multiple weeks earlier). Elyse methodically treated and removed the infestation from our daughter and provided us with critical information and the knowledge to ensure that we would remain lice-free. Not only was the service we were provided absolutely perfect, the environment was nothing short of spectacular. There were even some toys to keep our younger daughter entertained while we waited and Elyse is absolutely phenomenal in dealing with even the fussiest kids. They also provide absolutely amazing treatment and prevention products that put all others (which have not been changed in 20 years) to shame. The products work on the more resistant strains of the bugs in our world today. I would strongly suggest that if any parents receive the dreaded “lice letter” from their children’s school that they immediately call the Lice Sisters for a check. It takes the trained eye of an experienced specialist to ensure that us parents can rest easy at night. If there was ever a time when saying thank you was not enough, this would be it. We truly appreciate everything.

Bluma D.

We had the most pleasant (and even fun!) experience having myself and my girls checked and cleaned out! Elyse was so kind, gentle, and pleasant to deal with. I highly recommend the lice sisters and their products!