Return Policy
At Lice Sisters, we are committed to providing safe and effective lice treatment solutions. Due to the nature of our products, we have specific guidelines regarding returns and refunds to ensure the health and safety of all customers.
Returns & Eligibility
To maintain hygiene and safety standards, we do not accept returns of opened or used lice treatment products. However, we offer 30-day refunds or replacements in the following cases:
- Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the product and packaging.
- Incorrect Item Received: If you receive the wrong product, let us know within 7 days so we can send you the correct item. Please provide proof of receipt and photos of the incorrect product.
Refunds & Replacements
- Approved refunds will be processed to your original payment method within 5-10 business days after approval.
- If a replacement is requested, we will ship the correct product at no additional cost.
Money-Back Guarantee
We stand behind our product’s effectiveness. If you have used Lice Sisters Treatment Kits according to the instructions and did not see results, contact us within 30 days of purchase with details of your experience. Our team will work with you to find a solution, which may include a refund or replacement.
How to Request a Refund or Replacement
- Email info@licesisters.com with your order number and issue details.
- Attach clear photos of:
- The damaged or incorrect product
- The packaging and shipping label (for incorrect orders)
- Our team will review your request within 2 business days and provide next steps.
If you have any questions, feel free to reach out to us at info@licesisters.com or call (248)-229-5424.
